CDK ServiceView* Improves Trust Through Transparency
When Service Techs record and send personalized videos to customers via text, it provides a clear-cut overview of repairs, increasing efficiency, trust and customer pay hours per R.O.
*Powered by TruVideo.
The More Engaged the Better
Keep Heavy Truck customers in the know while they’re on the road to improve transparency, trust and loyalty
Be More Transparent
Drive Revenue
The better you communicate with your customers, the more confident they are in their buying decisions, leading to quicker turnaround times and a greater NPS score.
Make It Easy for Customers
When you connect with customers through their preferred method of communication, it’s easy and convenient for them, which makes doing business with your dealership that much more desirable.
Check Out the Numbers
15–30%
15–30%
Using video and text increases hours per ROI.**
10–30%
10–30%
Connecting through video and text increases CSI scores.**
Source: TruVideo
Features and Benefits of ServiceView
Make customers feel like they’re right there with you in your Service area by sharing truck inspections through video and text.
Send HD-Quality Video
Use your smartphone to create and text branded videos to build customer trust and improve Technician and Advisor communications. AI enhancements provide background noise elimination and video subtitles.
Integrated Texting
Our reliable two-way texting makes it easier for customers and your Service department to communicate with each other. AI enhancements provide professional and relevant response options, spelling and grammar corrections and the ability to communicate in over 50 languages.
Chat Internally
When Technicians can show Advisors what their inspection uncovered while they’re still in the Service bay, they don’t have to leave the area with the truck on the lift.
Track Performance
Our Performance Dashboard helps you take the appropriate action by tracking the KPIs that are vital to your Service business. Follow NPS scores as well as recorded, viewed and shared videos. Plus, real-time sentiment alerts provides immediate insight to what the customer is experiencing, to address concerns before they escalate.
Contact us today to examine your dealership's specific needs.
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