Build Service Trust and Transparency
CDK ServiceView Plus* is an all-in-one communication platform that lets your Service Technicians conduct digital inspections and take personalized videos to highlight any necessary repairs or recommendations. Advisors can then text the inspection report and video directly to your customers, allowing them to see and understand what is happening with their truck or trailer.
Show customers exactly what needs to be repaired with custom-branded HD quality videos.
Better customer understanding and trust leads to more confident purchase decisions. Customers can also receive simple estimates by text, resulting in prompt work approvals.
Greatly improve communication with your customers with this integrated two-way texting platform and see an increase in your Net Promoter Scores (NPS).
CDK ServiceView Plus allows you to easily record and text a video inspection of the customer’s vehicle and show them exactly what needs repair. It’s like personally leading a customer into the Service area.
Video – easily created on a smartphone - provides a direct connection to the customer, which builds trust not only with customers, but between Technicians and Advisors too.
A reliable texting platform makes for quick and effortless communication, plus it allows customers to conveniently ask questions and engage with the Service department.
Now video technicians can show advisors what they uncover while the truck is still in the bay which increases efficiency.
Track critical KPIs to your service business such as your customer's pulse, NPS scores, videos taken, viewed, shared, and more. Get access to actionable information at your fingertips.
Works consistently with any smartphone.
Record multipoint inspection information in your digital, color-coded template and send to customers.
Use the estimate feature to give customers the ability to accept or decline recommended service by individual item. Eliminate customer damage complaints by completing a walk-around video of every unit that pulls into your service lane. Provide a convenient way for your customers to pay for their services with mobile payments.
Provide a convenient way for your customers to pay for their services with mobile payments.
Use the Dashboard to get real-time analytics and track KPIs so you can make informed decisions
Eliminate customer damage complaints by completing a walk-around video of every unit that pulls into your service lane
Provide a convenient way for your customers to pay for their services with mobile payments