CDK Support Cares
We stand behind our dealers by offering the highest level of support and care while providing them with a foundation for success. Our team's experience and expertise in the trucking industry breeds confidence in knowing that, when problems arise, you always have the right people working hard for you behind the scenes.
Reach Us Instantly by Phone at 866.668.5394
Heavy Truck Support Hours
- Monday through Friday: 7 a.m.–10 p.m. ET
- Saturday: 7 a.m.–8:30 p.m. ET
- Sunday: 10:30 a.m.–7:30 p.m. ET
- Call our toll-free line to get after-hours support for urgent issues (fees may apply)
For Billing Questions Only
- By Phone: 866-510-5103
- By Email: [email protected]
- Business Hours: 8 a.m.–5 p.m. ET, Monday through Friday
Contact Us 24/7 Through CDK Service Connect
- Select Start a Call to receive a call back during support hours above
- Check if your question has already been addressed by searching our database of answers
- Submit a case 24/7 (for issues that are less time-sensitive)
- Get phone support options
CDK Support
Our enhanced support is designed to get you back up and running at optimal capacity as quickly as possible.
93%
Customer Effort Score
80%
Cases Resolved Within 24 Hours
Source: CDK Business Intelligence 2023
Getting Started With CDK Support
We give you the tools your dealership needs to work smarter and faster.
Our peer community facilitates the exchange of information on product knowledge
Knowledge search gives you answers to common questions at your fingertips
Technical product specialists are available to resolve errors, provide setup recommendations and answer questions
Proactive monitoring for critical system function health resolves issues automatically, preventing any disruption to dealership business
Recent Insights
Why Your Entire Dealership Staff Needs to Know Trucks
How to Use Video in Your Service Department
CPO: What Dealers Need to Know About Certified Pre-Owned Trucks
You've Heard About Electric Trucks? Well, Electric Trailers May Come First
Read the 2024 State of the Industry White Paper
Class 8 Truck Production Predicted to Slow: What’s Going on in Heavy Trucking?
Truck Dealer Staffing Shortages: Can You Use AI to Do More With Less?
What’s Causing Heavy Truck Dealerships’ Accounting Hardships and How You Can Fix Them
How to Explain the EPA’s 2027 Emissions Regulation to Your Customers
