CDK Support Cares
We stand behind our dealers by offering the highest level of support and care while providing them with a foundation for success. Our team's experience and expertise in the trucking industry breeds confidence in knowing that, when problems arise, you always have the right people working hard for you behind the scenes.
Reach Us Instantly by Phone at 866.668.5394
Heavy Truck Support Hours
- Monday through Friday: 7 a.m.–10 p.m. ET
- Saturday: 7 a.m.–8:30 p.m. ET
- Sunday: 10:30 a.m.–7:30 p.m. ET
- Call our toll-free line to get after-hours support for urgent issues (fees may apply)
For Billing Questions Only
- By Phone: 866-510-5103
- By Email: [email protected]
- Business Hours: 8 a.m.–5 p.m. ET, Monday through Friday
Contact Us 24/7 Through CDK Service Connect
- Select Start a Call to receive a call back during support hours above
- Check if your question has already been addressed by searching our database of answers
- Submit a case 24/7 (for issues that are less time-sensitive)
- Get phone support options
Log in to Service Connect
CDK Support
Our enhanced support is designed to get you back up and running at optimal capacity as quickly as possible.
93%
Customer Effort Score
80%
Cases Resolved Within 24 Hours
Source: CDK Business Intelligence 2023
Getting Started With CDK Support
We give you the tools your dealership needs to work smarter and faster.
Our peer community facilitates the exchange of information on product knowledge
Knowledge search gives you answers to common questions at your fingertips
Technical product specialists are available to resolve errors, provide setup recommendations and answer questions
Proactive monitoring for critical system function health resolves issues automatically, preventing any disruption to dealership business
Recent Insights
Dealers Should Get Ready for Heavy-Duty Electric Trucks Now
Trucking is currently in the “messy middle,” according to the North American Council for Freight Efficiency (NACFE). The NACFE uses...
4 Min Read•Nov 8•CDK Global Heavy Truck
Advanced Drive Assistance Systems (ADAS) in Heavy Trucks
In 2022, nearly 6,000 large trucks were involved in fatal crashes, according to the National Safety Council. In addition to...
4 Min Read•Oct 28•CDK Global Heavy Truck
Three Keys to Help Reduce Truck Dealership Floor Plan Costs
Floor plan financing is necessary for running a truck dealership. It allows dealers to stock a selection of new and...
4 Min Read•Oct 2•CDK Global Heavy Truck
Six Ways to Find New Diesel Service Technician Talent
The need for diesel Technicians at truck dealerships continues unabated. The Bureau of Labor Statistics expects approximately 24,300 openings for...
4 Min Read•Sep 25•CDK Global Heavy Truck
Why Your Entire Dealership Staff Needs to Know Trucks
The most successful companies are those in which every employee realizes they’re part of the Sales team even if their...
4 Min Read•Jul 26•CDK Global Heavy Truck
How to Use Video in Your Service Department
Video has been used by truck dealerships as a marketing tool for many years, but there’s so much more that...
4 Min Read•Jun 3•CDK Global Heavy Truck
CPO: What Dealers Need to Know About Certified Pre-Owned Trucks
Not every truck buyer wants or needs to purchase a new truck. Many smaller fleets and owner-operators rely on pre-owned...
4 Min Read•May 29•CDK Global Heavy Truck
You've Heard About Electric Trucks? Well, Electric Trailers May Come First
Developments in electric heavy-duty trucks have occurred at a fast pace, to say the least. Improvements in battery weight and...
4 Min Read•May 14•CDK Global Heavy Truck
Read the 2024 State of the Industry White Paper
The heavy truck industry, like most industries today, is adapting to changing economic conditions and uncertainty. Following a pandemic where...
1 Min Read•May 7•CDK Global Heavy Truck
Class 8 Truck Production Predicted to Slow: What’s Going on in Heavy Trucking?
While the World Health Organization officially declared the end of the COVID-19 pandemic in May 2023, the trucking industry is...
4 Min Read•Apr 23•CDK Global Heavy Truck
Truck Dealer Staffing Shortages: Can You Use AI to Do More With Less?
The trucking industry has a long history of personnel shortages. While a dearth of drivers and technicians may get the...
4 Min Read•Apr 10•CDK Global Heavy Truck
What’s Causing Heavy Truck Dealerships’ Accounting Hardships and How You Can Fix Them
By now, you’ve probably heard that heavy truck dealerships have an accounting problem. The truth, however, is that they actually...
4 Min Read•Mar 26•CDK Global Heavy Truck
How to Explain the EPA’s 2027 Emissions Regulation to Your Customers
Heavy-Duty Engine and Vehicle Standards, more commonly known as EPA 2027, is the most recent ruling on vehicle emissions from...
4 Min Read•Mar 19•CDK Global Heavy Truck
How to Protect Truck Fleets From a "Nuclear Verdict"
So-called nuclear verdicts — those that award a plaintiff over $10 million — seem to have become commonplace in the...
4 Min Read•Mar 5•CDK Global Heavy Truck